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Welcome to our Website

01. About our Store

Physioquip.com brings you thousands of products in over 10 different major categories, including Braces & Support, Clinical Devices, Physiotherapy,  Diagnostic Devices, Home & Personal care,  and Medical clothing. Buyers for these products are in and outside Nigeria.

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by Dr. Bashir Abdul’azeez – CMD

Physio-Quip Medicals Ltd

Kano HQ

Contact Us

    Frequently asked questions

    Who will deliver my order?

    Your order may be delivered by Ammani Transport, by other courier companies, or by Physio-Quip agents. You may be called prior to or on the same day as delivery to see if you are available to receive your order.

    How can I track my order?

    Delivery Order Updates

    When your order is ready for delivery you will receive an email from us with tracking details. You will also receive updates from our delivery partner throughout the delivery journey. 

     

    Track My Order

    View the current status of your order on Track orders on our website number and contact details. Your order number can be found in your order confirmation email. 

    If I have changed my mind about an item – can I return it?

    Generally, yes!

    We want you to shop with confidence, so we will offer a refund or exchange on most items within 5 days of purchase.

    What if I’m not home when my delivery comes?

    If no-one is home when your delivery arrives, your driver will leave it in a safe place. If there is no safe place to leave the delivery, your driver will contact you via a call or , SMS or,  with collection instructions. 

    This means less time spent running to your local post office and more time enjoying your new purchases!

     

     

    What should I do to keep my account safe?

    We will never ask you to provide us with your personal or credit card details online or in an email. If you receive an email, text message or phone call and you are unsure whether it is legitimate, don't provide any personal details

    What are the available delivery options and prices?

     

    1- Express Delivery:

    Express delivery will take 1 business day to arrive for customers in Kano Metro area and 2 business days for customers outside Metro area, 3 days for  regional areas across the country.

    2-Big & Bulky delivery

    We offer a 'Big & Bulky' delivery service for items too big or heavy to be delivered by standard post.  If the item requires this special service which is a set N50,000 fee. Generally, these items will be delivered within 7 – 14 business days. If it's an item that is being custom-made for you (like a machine) – it will probably take longer and we'll let you know.

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